Initial triage
Identify what is affected, recent changes and available diagnostic information. Confirm authorization before accessing systems.
Connect & protect
Website & IT troubleshooting support
If your website, application or business integration is not working, contact TADJ with the symptoms, affected URL and when the problem began. We confirm availability and scope before starting. Do not include passwords or private customer data in your enquiry.
Explore packages & pricing
Connect & protectDefined deliverables. Clear responsibilities. Connected thinking.UAE-based · International collaboration ↗
What the work covers
Built around
your business.
A useful starting point for the conversation. Your final scope is agreed in writing around your requirements.
Recovery planning
Check backups, dependencies and rollback options before making changes. Preserve relevant evidence if a security incident is suspected.
A scoped fix
Work on the agreed cause and validate the recovery against the affected user journey. Document unresolved issues and follow-up recommendations.
Prevention
Consider better monitoring, update procedures or backups to reduce repeat failures. Ongoing support is available only under a separately agreed arrangement.
How we work
A clear path forward.
STEP 01
Assess
Collect business requirements and current architecture.
STEP 02
Recommend
Compare options and document trade-offs.
STEP 03
Implement
Deliver agreed changes with testing and operational handover.
Let’s talk
scope & cost.
Response time depends on availability, access and problem complexity. Round-the-clock response, guaranteed recovery and an SLA are not included unless explicitly agreed in a support contract.
Request a scoped proposalA little more clarity
Good questions.
Straight answers.
What should I send first?
Send the affected URL or system name, error message, start time and any recent changes. Share sensitive access only through an agreed secure channel.
Is support available immediately?
Please contact us to confirm availability. We do not promise immediate response or a fixed recovery time without an agreed support arrangement.
Clear offers. Real starting points.
Choose your
next move.
Website & IT support packages. Compare the inclusions, then confirm the right scope with us.
AEDfrom / one-hour minimum
Website Repair
500
- Website-issue triage
- Agreed repair scope
- Upfront quotation for complex issues
- Recovery checks
AEDstarting from
Security Triage
5,000
- Authorized incident triage
- Containment priorities
- Remediation scope and quotation
- Recovery recommendations
AEDsupport agreement
Ongoing Support
Custom
- Support hours agreed in writing
- Defined system coverage
- Response and escalation terms
- Ongoing maintenance planning
Published package pricing. Confirm the final scope, taxes and third-party charges before ordering. Delivery targets begin when the required content, access and approvals are ready. Contracted support coverage and authority/provider approvals are agreed separately.
Related guidance
Have something in mind?
Tell us where you are, what you need, and what a good outcome looks like.